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Contact Form
As of today we support the following contact form translations.
- English
- French
- Spanish
- Swedish
- Icelandic
If you would like to add support for a language, feel free to contact us.
We are currently capturing the following fields from your sites contact form.
- Name
- Email (Required)
- Subject
- Message
Note: If a potential customer fills out your contact form, Shopify does not require them to enter anything but an email address. There may also be cases when you may not receive the customers full name.
Customer Support
Your shops customers are imported based on the tier you select on signup. These customers are used to populate the Compose message modal in the Conversations app.
The order that your customers are imported is random, it’s best to make sure that you select a plan has the number of customers in your store covered.
Lite Tier
- The lite tier has an import limit of 250 customers
Core Tier
- The Core tier has an import limit of 2500 customers.
Plus Tier
- The Plus tier does not have an import limit.
This limit does not effect the number of new customers added via your sites Contact Form.
Also note that if your customer does not have an email address in Shopify, we will NOT import them.
Conversations allows you to keep your communication inside Shopify and your customers in their email inbox.
- Anyone visiting your Shopify site can submit a Conversation via a contact form.
- Customers don’t need to have a Shopify account to send a Conversation.
- You will receive the message in your Conversations inbox and reply as you normally would.
- Customers will receive your response in their inbox, and they’ll be able to reply directly to the email.
Product Support
If you need to contact a customer, you can start a Conversation with them:
- From Conversations, click on the Compose button.
- Find the customer you would like to contact.
- Type your subject in the textbox.
- Type your message in the textbox.
- Click Send.
A conversation is a message sent between a shop and a customer. As an Shopify seller, Conversations could be the main way you can communicate with your current and potential customers.
Technical
To move a Conversation to the Trash, select it and click Move to trash. The Conversation will be moved to your Trash folder, but will not be permanently deleted.
To permanently delete a Conversation, go into the Trash folder and select it. Then click Delete.
To report a Conversation as spam, select it and click Report Spam.
Troubleshooting
Apple has added a feature to the latest version of Safari that helps prevent ad, tracking, and other “3rd party” cookies.
Unfortunately this feature can cause interruptions when loading the Conversations app in Safari and can lead to an error known as “Too many redirects”.
At this time, the only option is to turn off a feature inside Safari known as Prevent cross-site tracking. Or you can use other browsers such as Chrome and Firefox which do not have this problem.
How to resolve this problem on Mac OS:
- Click on “Safari” at the top of the Safari app
- Click on “Preferences…”
- Click on the “Privacy” tab
- Uncheck “Prevent cross-site tracking”
How to resolve this problem on iPhone iOS:
- Open Settings app on your iPhone
- Scroll down to and select Safari
- Scroll down to “Prevent Cross-Site Tracking”
- Toggle it off
