As of today we support the following contact form translations.
If you would like to add support for a language, feel free to contact us.
We are currently capturing the following fields from your sites contact form.
Note: If a potential customer fills out your contact form, Shopify does not require them to enter anything but an email address. There may also be cases when you may not receive the customers full name.
Your shop’s customers are imported into the app upon installation.
These customers are used to populate the Compose message modal in the Conversations app.
By default, new customers will be added to the app added via your site’s Contact Form.
IMPORTANT: If your customer does not have an email address in Shopify, they will not be available to send emails to.
Conversations allows you to keep your communication inside Shopify and your customers in their email inbox.
If you need to contact a customer, you can start a Conversation with them:
A conversation is a message sent between a shop and a customer. As an Shopify seller, Conversations could be the main way you can communicate with your current and potential customers.
To move a Conversation to the Trash, select it and click Move to trash. The Conversation will be moved to your Trash folder, but will not be permanently deleted.
To permanently delete a Conversation, go into the Trash folder and select it. Then click Delete.
To report a Conversation as spam, select it and click Report Spam.
Apple has added a feature to the latest version of Safari that helps prevent ad, tracking, and other “3rd party” cookies.
Unfortunately this feature can cause interruptions when loading the Conversations app in Safari and can lead to an error known as “Too many redirects”.
At this time, the only option is to turn off a feature inside Safari known as Prevent cross-site tracking. Or you can use other browsers such as Chrome and Firefox which do not have this problem.
How to resolve this problem on Mac OS:
How to resolve this problem on iPhone iOS: